FAQ
As accurately as possible take a size at the longest point from neck to tail, and widest point from front leg to front leg or back leg to back leg. We add 100mm to each of these sizes to give a 50mm border all the way around.
What measurements should I take?
1
The drop down box above provides an idea of pricing based on size/colour and other options. However a more accurate quote can be provided once more details are clear. Please contact us via email to discuss and get a quote.
How do you determine pricing?
2
Please allow up to 4 weeks for orders to be shipped. This lead time can change depending on time of year.
What is the typical lead time?
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What kind of LED options do you have?
4
The built in LED system runs through a small transformer and then to a normal 240V household plug. Due to safety requirements the transformer must be in a well-ventilated area. We generally will attach the transformer to the outside of the unit at either the top or bottom depending on the size of your frame.
It is possible to have the electrical components fully concealed; however, this will require a licensed electrician to make an electrical connection in the wall behind where the frame is going to go. If this is your preference the transformer can be supplied separately.
What is Acrylic?
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Acrylic, also known as Perspex, is a transparent shatterproof substitute for glass. It also weighs about half as much as traditional glass, making it far easier and safer to move around and hang on a wall. Viewing wise, it looks the same as glass.
Please note, it can scratch easier than glass so care is required when handling and cleaning. Avoid touching while installing frame and always use a dedicated Acrylic cleaner and only microfibre cloth.
How do I install?
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Please view the detailed installation instructions provided. While this product has been designed to be installed as simply as possible, depending on experience it may be necessary to get professional assistance if required.
The MDF backing is easily removed with the provided Allen key. We provide a set of tacks to fix your hide to the backing.
Once hide is fixed backing can be reattached to frame. Securely screw supplied split batten across two studs as shown in instructions. Then simply lift frame onto battens and plug in LED lights.